Refund Policy

Last Updated: 9 July 2025

Welcome to our refund policy. This page explains everything you need to know about cancellations, rescheduling, no-shows, and product returns for services and products purchased from Bump Baby Imaging.

SECTION 1 – SERVICES

BOOKING DEPOSIT

When you book any of our services, you agree to pay a $50 non-refundable booking deposit.

Please read each section below carefully, as there may be certain situations where we can refund this deposit.

CANCELLATIONS

We have a 48-hour cancellation policy.

To cancel an appointment, you must call us. If you cancel at least 48 hours before your appointment time, we’ll refund your $50 deposit.

If you cancel with less than 48 hours’ notice, we’ll retain your $50 non-refundable deposit as a cancellation fee.

We also reserve the right, at our sole discretion, to refund the deposit in extenuating circumstances.

RESCHEDULING

We understand that life happens and sometimes you need to move things around.

We have a 48-hour rescheduling policy.

If you contact us at least 48 hours before your scheduled appointment—either online or by calling us—we will gladly reschedule your appointment at no cost.

If you request to reschedule with less than 48 hours’ notice, we will need to book a new appointment and a new $50 non-refundable deposit will apply.

We reserve the right, at our sole discretion, to refund the deposit in extenuating circumstances.

NO-SHOWS

If you do not show up to your appointment without providing notice, we will retain your $50 non-refundable deposit. Our staff and studio are still scheduled and prepared for your visit, which incurs costs regardless of attendance.

SECTION 2 – PRODUCTS

At Bump Baby Imaging, we want you to love your products. Our return and refund policy for physical goods is simple and customer-friendly.

MY ORDER IS INCORRECT OR INCOMPLETE

If you receive an incorrect or incomplete order, please email us at sales@bumpbabyimaging.com.au within 7 days of receiving your order, including:

  • Your order number
  • The incorrect or missing item(s)
  • What you should have received

We’ll respond promptly to correct the issue.

I’D LIKE TO RETURN A PRODUCT (CHANGE OF MIND)

If you change your mind, we’ll happily provide store credit for the full purchase price once the item is returned.

Conditions:

  • Item(s) must be unused, in original packaging, with all tags and seals intact
  • Return must be initiated within 7 days of receiving your order
  • We aim to process returns within one week of receiving your return
  • We’ll send a confirmation email once your return has been processed

To return an item:

  1. Email sales@bumpbabyimaging.com.au with:
    • Order number
    • Items you’d like to return
  2. Pack the item securely in the original packaging (if possible)
  3. Post it to:
    44 Elgin Street, Maitland NSW 2320

MY PRODUCT HAS A DEFECT OR ISN’T WORKING PROPERLY

If your product is faulty or not as described, email us at sales@bumpbabyimaging.com.au within 7 days of receiving it.

We’ll offer either a replacement, store credit, or a refund depending on the issue.

SECTION 3 – QUESTIONS

Still have questions? We’d love to help!

Email: info@bumpbabyimaging.com.au
Phone: (02) 4937 6909